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Frequently Asked Questions

How often should I save to avoid the security time-out function?

It is recommended that you get in the habit of clicking SAVE at least every 10 minutes.

If you have been inactive for a short period of time you will be prompted to re-enter your password to continue and will then be able to return to the screen you were working on.

The session verification message will appear as follows:

Session Verification

You have been inactive for 35 minutes. Please re-enter your password to continue.

However, if you are inactive for a extended period of time your session will time out and you will recieve the following message:

Sorry!

Your request could not be completed because your session has timed out or you have not logged in. Click continue to return to SMP Central.

Can I send attachments using SOLSMail?

SOLSMail is designed to enable short messages (up to 2000 characters - including spacing) to be sent to students.

You cannot include attachments in your message. However, you can include a web link in a SOLSMail message.

Why can't I see any of my classes?

Staff in the Faculty are responsible for setting up staff associations via the Subject Database.

If you have been setup as a Coordinator and/or Lecturer or Tutor of a class in the Subject Database, you should have (immediate) access to that class in SMP_Central.

If you have been setup and are still experiencing problems, please advise SMP Support.

A particular student does not appear on the Class Roll

On the Class Roll screen click the Show Wthd icon at the top of the screen (to show any withdrawn students).

If the student does not appear on the class roll as enrolled, withdrawn or removed you will need to check with Administration if the student is actually enrolled in the subject.

If the student is not enrolled in the subject, you can still record a mark for the student by adding them as a Pending student (click the + Pending icon at the top of the screen). If the student is then enrolled in the subject at a later date, the mark(s) will be retained.

When I try and add a student as Pending it tells me that they are already enrolled, but I cannot view them on the Class Roll

If a student has withdrawn from a subject (or if the student is removed from the subject for not satisfyiung pre-reqs or non payment of fees), then the student will appear on the class with a status of Withdrawn or Removed. This is the reason you cannot add the student as a Pending student.

On the Class Roll screen click on the Show Wthd icon at the top of the screen to show the withdrawn students. Once you have clicked to show the withdrawn students, they will also appear on the Task Marks and Final Marks screens.

A mark can be entered for a withdrawn/removed student, however it obviously will not appear on the student's record as they are not enrolled in the subject.

I have entered marks into SMP_Central but students cannot view their results online

Task marks and comments are not automatically displayed online to students. From the Task Marks tab, you need to click to edit each individual task. Clicking Display on Web will flag the marks and comments for each student to be displayed on SOLS. If marks/comments are updated once the task has been displayed on web, there is no need to take any further action, the updated information is displayed in SOLS. If you wish to remove the Tasks Marks/Comments from the SOLS view, click Remove from Web.

I have entered marks for all the tasks but the composite mark is not displaying on the Final Marks screen

Once you have entered all the task marks, you have to click Copy % to copy the marks that appear in the Composite % column on the Task Marks screen to the Composite % column on the Final Marks screen.

Note: This wiill wipe you any marks that currently appear in the Composity % screen on the Final Marks screen.

How do I enter a grade of WH (Withheld) or TF (Technical Fail)?

  1. Click on the Final Marks tab
  2. Ensure that no mark is showing in the Composite % column (if a mark is showing, highlight the mark and press the delete button on the keyboard)
  3. Click Grade
  4. Any student who does not have a mark will be highlighted in pink (and a drop down menu will appear in the Grade column)
  5. Select the grade you want from the drop down menu and click Save
  6. Click Edit to go back to editing marks (Composite %)

If IPC (In Progress Coursework) grade scheme has been allocated to the subject, users will be able to select from the grades of IPC, S (Satisfactory) or U (Unsatisfactory).

If IPR (In Progress Research) grade scheme has been allocated to the subject, users will be able to select from the grades of IPR, CO (Complete) or F (Fail).

If GSM (Graduate School of Medicine) grade scheme has been allocated to subjects, users will be able to select from the grades of IPC, S, U and E (Excellent).

If S/U (Satisfactory/Unsatisfactory) grade scheme has been allocated to subjects, users will be able to select from grades of S and U.

Why aren't the grades I require appearing on the drop down menu?

All UOW Subjects have a grade scheme of UOW by default. When no marks are entered, this grade scheme contains the grades of WH and TF

If additional Grade Schemes are required, Please email smp@uow.edu.au providing details of the subject and the additional grade scheme be added to the subject.

Additional Schemes are:

IPR - In Progress Research

IPC - In Progress Coursework

GSM - Graduate School of Medicine

S/U - Satisfactory/Unsatisfactory

The message 'There are outstanding Special Considerations to be processed' remains even after I have processed all SC requests. Will this be a problem when I try to submit marks?

Click the +With icon (show withdrawn students) there is probably an outstanding SC request for a student with a status of Withdrawn. It isn't necessary to reply to a student who has withdrawn or been removed. Outstanding SC requests on a subject do not prevent the user from publishing results.

 

     
 
 
 

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